FAQ

What are your shipping costs?

• Our shipping costs vary depending on the destination and the weight of your order.  For detailed pricing, please refer to our shipping cost information at checkout. 

Do you offer discounted shipping rates?

• We do not offer discounted shipping rates at this time, however we invite you to sign up to our newsletter for special offers. For further inquiries regarding large orders please contact us at info@cantoalchemy.com. 

How long does shipping take?

• The shipping time can vary depending on your location and the shipping option you choose. Please refer to our shipping options at checkout for estimated delivery times.

Do you ship internationally?

• Currently, we only ship domestically within the United States. 

What should I do if my order hasn't arrived yet?

• If your order hasn’t arrived within the estimated delivery time, please contact our customer service with your order details at info@cantoalchemy.com for assistance. 

Can I change the shipping address after my order has been placed?

• Please contact customer service at info@cantoalchemy.com to change your address if your order has NOT been shipped yet. If you are unsure about your order status please contact us as well. 
• We are unable to change the shipping address once an order has been dispatched. Please ensure your shipping address is correct at the time of placing your order.

How do I track my order?

• Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our carrier's website.

What types of products do you sell?

• We offer a diverse range of holistic products for your wellness and healing journey. Please visit our website to view our complete product catalog.

How can I find a specific product on your website?

• You can use our search feature and filter options to find specific products easily on our website.

Are all your products listed online?

• Yes, all our available products are listed on our website.

How often do you restock products?

• We regularly restock our products. Please subscribe to our newsletter for restock notifications.

Can I order products that are out of stock?

• Currently, we do not accept orders for out-of-stock items. However, you can sign up to be notified when they are back in stock.

How do I place an order?

• Orders can be placed directly through our website. Simply add items to your cart and proceed to checkout.

What payment methods do you accept?

• We accept various payment methods, including credit/debit cards and online payment platforms.

Is it safe to use my credit/debit card on your website?

• Yes, our website is secured with the latest encryption technology to ensure your personal information is protected.

Can I modify or cancel my order after placing it?

• Orders can be modified or canceled within a certain time frame after placing them. Please contact customer service at info@cantoalchemy.com for assistance.

What is your return policy?

• Please refer to the shipping and returns policy and page. Please contact our customer service at info@cantoalchemy.com for any further questions. 

How can I contact customer service?

• You can contact our customer service via email at info@cantoalchemy.com.